Effective Date: 3 October 2026
Last Updated: 3 October 2026
At Stackfo Solutions, we sell primarily digital products and provide technology services. Because our products are delivered electronically, there are no physical products that need to be returned by post.
We nevertheless provide a 30-day return/refund period for eligible digital-product issues, subject to the conditions below.
1. 30-Day Return/Refund Period
If a purchased plugin, module, application, software product, or other digital product does not work substantially as described or is materially defective, you may contact us within 30 days from the date of purchase to request assistance and, where the issue cannot reasonably be resolved, a refund.
The 30-day period begins on the date of the relevant purchase transaction.
2. Proof That the Product Is Not Working
For a defective-product refund request, we may ask you to provide reasonable evidence demonstrating the problem.
Depending on the product, this may include:
- Error messages;
- Screenshots;
- Screen recordings;
- Relevant logs;
- Version information;
- Server/environment information;
- Steps required to reproduce the problem;
- Website or application details necessary to investigate the issue.
We may also request reasonable temporary access or additional technical information where necessary to reproduce and diagnose the problem.
Please do not send passwords, payment credentials, private keys, or other unnecessary sensitive information.
3. Troubleshooting Before Refund
When you report a technical problem, we may first attempt to troubleshoot and resolve the issue.
Where the issue is caused by a supported configuration, product defect, installation problem, or other issue reasonably within our control, we may provide:
- Technical instructions;
- A corrected version;
- An update or patch;
- Configuration assistance;
- Another reasonable solution.
If the product remains materially non-functional after reasonable troubleshooting, we may approve a refund where the claim meets this policy.
4. Situations That May Not Qualify for a Refund
A refund may not be available where the issue is caused by circumstances outside the product’s stated requirements or supported environment, including:
- Unsupported software versions;
- Unsupported server configurations;
- Conflicts caused by third-party extensions or software;
- Customer modifications to the product;
- Incorrect installation or configuration;
- Changes made to the customer’s website or server after installation;
- Third-party API or service failures;
- Hosting/server problems;
- Malware or security compromises unrelated to our product;
- Failure to follow documented installation requirements;
- Use of the product outside its stated purpose;
- Product compatibility issues that were clearly disclosed before purchase.
However, we may still investigate the reported problem and provide reasonable assistance where possible.
5. Change of Mind
Because our products are digital products that can generally be accessed or downloaded after purchase, refunds are not automatically provided solely because a customer changes their mind, purchases the wrong product, or no longer needs the product.
This does not limit any rights that cannot lawfully be excluded under applicable law.
6. Duplicate Purchases
If you accidentally purchase the same product more than once for the same customer/account and the duplicate purchase is confirmed, contact us promptly.
We may review the transaction and, where appropriate, refund the duplicate transaction.
7. Custom Development and IT Services
Custom development, web development, cybersecurity services, consulting, IT services, application development, maintenance, and other professional services may be subject to separate quotations, proposals, statements of work, milestones, or service agreements.
Refunds for such services will be handled according to the applicable project agreement.
Work that has already been completed, delivered, approved, or accepted may not be refundable except where required by applicable law or expressly agreed otherwise.
8. Refund Processing
If a refund is approved, we will normally process it through the original payment method where technically possible.
The time taken for the refund to appear in your account may depend on the payment gateway, bank, card issuer, or other payment provider.
9. How to Request a Refund
To request a refund for a digital product, email:
Please include:
- Order number;
- Name used for the purchase;
- Email address associated with the order;
- Product name;
- Date of purchase;
- Description of the problem;
- Proof/evidence demonstrating the issue.
Providing complete information helps us investigate the claim more quickly.
10. Refund Decision
We will review the information provided and may request additional information reasonably necessary to verify the problem.
Where a product is confirmed to be materially defective or non-functional as described and the issue cannot reasonably be resolved, an eligible refund may be approved.
11. Fraudulent or Abusive Claims
We reserve the right to investigate suspicious, fraudulent, abusive, or repeated refund claims.
Nothing in this section limits any rights available to consumers under applicable law.
12. Contact
Stackfo Solutions
Email: stackfosolutions@gmail.com
Phone: +91-9411292887
Registered Address:
Teachers Colony, Sarai Rafi,
Dhanaura Road, Chandpur,
Bijnor, Uttar Pradesh – 246725, India